Shipping & Returns
Shipping Details
Shipping Times:
All orders will be shipped within 1-5 business days of being placed. For Made to Order pieces, check the description for shipping windows (generally range from 1 to 3 weeks). Please note, as we are a small business, shipping can sometimes be delayed due to holidays and scheduling. You will be notified via email if your order is delayed for any reason.
Rush Orders:
For rush orders, please email info@geobytiana.com with your order number and we may be able to accomodate your request.
Shipping Times:
Shipping time and fees vary depending on your location; the shipping fee will be calculated at the end of checking out your cart (Your card will not be charged without your final order confirmation).
Delayed/Lost/Stolen Packages:
Once the package has been shipped, GEO By Tiana does not have any control and is not responsible for any lost, stolen or late packages that may have been delayed due to holidays and/or other circumstances.
Please note we cannot take responsibility for damaged/lost packages, as they are completely out of our hands once they leave our building and are shipped out. Issues of this nature with orders must be addressed with the mail carrier.
Fraudulent Orders/Exchanges:
We take fraud seriously and reserve the right to refuse returns, issue store credit, or investigate any suspicious activity. All claims are subject to verification to protect both our customers and our business.
Additional Costs:
Customers are responsible for paying any costs (customs, import duty, tax, etc.) that may apply to their order's shipment. GEO By Tiana is not responsible for covering or reimbursing any of these additional costs that may apply.
We are grateful for your support as we work hard and diligently to fulfill your order. Questions or concerns about shipping? Please contact us here.
CANADA FREE SHIPPING AND/OR LOCAL PICKUP- *No tracking included*
We offer free, untracked shipping for all orders within Canada, using the code "CANADASHIP". Please note this means your order will not come with a tracking code/number (ie. no option to track the product if it is late or lost, for which GEO By Tiana is not responsible). If you are ordering from within Canada and would like a tracking code (recommended), please continue to check out your order with the regular shipping options.
Note: Discount code only applies to orders within Canada.
Pop-Up Discount Terms
Please read the terms for our popup discount that some visitors may come across on our official website (www.geobytiana.com). We're pleased to offer new customers who sign up for our mailing list an exclusive 10% off their first order. This discount applies ONLY to orders under $1000 CAD before taxes, shipping, and any other applicable fees. Please note that GEO By Tiana reserves the right to modify or remove this discount (and any discount codes) at any time without notice.
Return + Exchange Policy
All items are final sale.
In the case of any issues with your order, please reach out to info@geobytiana.com and we will do our best to find a solution. Please read below for our exchange policy.
Exchanges:
- We cannot accept exchanges on any earrings due to sanitary reasons. All earrings are final sale.
- The following reasons are not accepted for returns: Unique shaped natural pearls, beads and/or other natural stones looking different than photos, broken chains, damage caused by misuse, customer negligence and/or regular wear and tear, different tones of silver/gold in different jewelry pieces.
- All the original order jewelry, tags, add-ons, complete original packaging and other items must be included in your return package in order to be considered for exchange. No exchange will be issued should anything be missing from your original order, and the package will be mailed back to the customer at their own discretion and cost.
- The customer is responsible for any costs involved with the order exchange. We recommend using a tracking shipping method to ship back your package, as we cannot provide exchanges on lost item returns.
Other information:
- For ring sizing, we recommend getting professionally sized by a local jeweller in your area. GEO By Tiana is not responsible for issues with orders regarding incorrect sizing.
Please contact us here or email info@geobytiana.com with your name, contact information, order number and photo, to begin your exchange request. Our team will assess the case and get back to you within 7 business days. We are thankful for your time and understanding.
By making a purchase, you are agreeing to our terms including our Shipping and Return policies. If you have any specific concerns, please feel free to contact info@geobytiana.com and we will do our best to find a solution that fits best for you.
Jewelry Repairs
We honour our work and stand behind our promise to provide quality pieces. We will happily fix any jewelry* that has broken within one year of purchasing. Repairs are generally case by case and we ask that you email us with photos (if applicable) at info@geobytiana.com. The client is responsible for paying for shipping costs and potentially other parts that may need to be ordered in. Some smaller bits (jump rings, clasps, etc.) may naturally acquire minor tarnish with prolonged wear; in this case, the best solution is to try wiping it with a jewelry cloth, or reaching out directly to replace the affected jump rings, etc. Please note it is not always possible for all pieces, most commonly rings, to be resized due to different factors such as design and stones.
Please email info@geobytiana.com with your order number, date of purchase, and any relevant photos of the broken piece(s). Repair and resizing fees depend on the item and will be quoted individually.
*Eligible for repairs: Handmade necklaces, earrings, bracelets (beaded and chain-based), rings and anklets. Please contact us if you have any questions or concerns.